
Licensing
Please use the S-Gear Standalone Application for activation.
The standalone can be launched from the desktop icon on Windows, or from the Applications folder on a MAC.
It may also be necessary to restart your DAW after activation.
The following message will appear if the license server has refused your Activation request:
The most likely reason for a refusal is because the maximum number of activations permitted by your license has been exceeded.
S-Gear v2.9 allows up to three simultaneous license activations for your own use.
Earlier versions of S-Gear allow up to two simultaneous license activations.
If you already have the maximum number of machines activated, then you must deactivate a machine before you can activate a new machine. To deactivate a machine, open the S-Gear 'About' screen on that machine and click 'DEACTIVATE'.
If you are unsure about what machines you have activated, please send us a message via contact including your license key, we will check the records for you and advise.
The following will result in an incomplete S-Gear installation or invalid S-Gear license:
- Using Apple Time Machine to restore a system image from another machine
- Using Apple Migration Assistant to copy applications from another machine
These tools are not able to recreate a valid S-Gear license on the new machine.
To fix any problems after running these tools:
First, close any S-Gear instances and re-run the S-Gear installer. This will ensure that the S-Gear installation is complete. You will then need to activate your license using the License Key sent to you when you purchased S-Gear. If you have lost your license key, please send us a message via contact containing the email address used during purchase.
If you see the following 'failed to communicate' message when attempting a license operation, this indicates that S-Gear was not able to establish a connection to the licensing server.
- Check that you have internet connectivity
- Temporarily disable any local firewall running on your machine
- If you are part of a larger network, consult your network admin or try to connect from a different service provider