IMPORTANT:  Use the S-GEAR STANDALONE Application for ALL license operations. 

Online Deactivation

Ensure that your computer is connected to the internet for the duration of the deactivation process.

online 01

STEP 1
Start the S-GEAR Standalone Application.  Open the About screen from the main menu or by clicking on the 'i' button in the top right corner of S-GEAR.  From the About screen click Deactivate.

STEP 2
The deactivation screen will appear.  Click Deactivate again to to start the online deactivation process. Once started, the license deactivation process cannot be cancelled!


deactivate2

On successful deactivation the green tick icon will appear indicating that S-GEAR has been deactivated and your license activation credit has been returned to the S-GEAR license server.

Frequently Asked Questions about S-GEAR licensing.
Troubleshooting Guide for S-GEAR liecnseing.

 

Offline Deactivation

If the machine you wish to deactivate cannot be connected to the internet, you will need to use the offline deactivation process.

STEP 1
Start the S-GEAR Standalone Application.  Open the About screen from the main menu or by clicking on the 'i' button in the top right corner of S-GEAR.  From the About screen click Deactivate.  From the deactivation screen click Offline to begin the offline deactivation process. S-Gear will generate a Request Code. Copy this code using the copy tool provided, then paste the code into an email.

deactivate4

STEP 2
Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with the following information:

Subject: DEACTIVATE
Your name
Your email address
Your S-Gear License Key
Your S-Gear Request Code

We aim to respond within 24 hours of your request.

STEP 3
You will be sent a Response Code via email. Start S-GEAR and paste the Response Code into the Offline License Dectivation - Step 2 screen using the paste tool provided. Click Dectivate to complete the process.

deactivate5

 

Frequently Asked Questions about S-GEAR licensing.
Troubleshooting Guide for S-GEAR liecnseing.