TOPIC: S-Gear Crashing on Launch

S-Gear Crashing on Launch 1 year 1 month ago #19344

Every time I attempt to open up S-gear, whether it is the standalone version, or the .AAX inside of Pro Tools 12, I get the error message "Unable to read File: directory.sfx"
I already uninstalled and reinstalled the program, but the error persisted.
Every ProTools session that has S-Gear in it is crashing on launch as well, which means a lot of my projects are inaccessible until I sort this out.
Any help would be much appreciated. This has got all of my projects on hold.

S-Gear Crashing on Launch 1 year 1 month ago #19345

Hi there,

Please send a message to support and we can help you get this fixed.

Uninstall and reinstall is the best thing to try first. Make sure you use the uninstall script for the MAC. See the following support page:

Failing that, the problem could be due to a corrupted file. Contact support and we'll advise.

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