TOPIC: New Installation Code

New Installation Code 7 months 1 week ago #19330

Hi,

i need a new installation code because i set up a new Computer. I wrote to Mike 2 times since middle of December regarding this topic. Until now i didn't get any response.

How can i contact Mike for a new installation code? Thx!
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New Installation Code 7 months 1 week ago #19331

Via which address did you try to reach him? He typically responds very quickly. He also reads this forum and will see your message.

Did you deauthorize your old computer so that you still have available authorizations for the new computer? It's tough to help troubleshoot without knowing more specifics.
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New Installation Code 7 months 1 week ago #19333

joflo wrote:

Hi,

i need a new installation code because i set up a new Computer. I wrote to Mike 2 times since middle of December regarding this topic. Until now i didn't get any response.

How can i contact Mike for a new installation code? Thx!

Hi joflo,

You messaged me twice via the forum PM system and I responded both times.

For support issues you need to send a message via the support page or use the contact email address in the website footer.

Cheers,
Mike
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New Installation Code 7 months 21 hours ago #19338

I didn' receive any response?
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New Installation Code 7 months 20 hours ago #19339

Just go to the support page, check your spam email as well. Or email Mike directly. I had the same problem and he fixed the issue within a few hours.
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New Installation Code 7 months 20 hours ago #19340

joflo wrote:

I didn' receive any response?

PM was sent and that should appear in your forum inbox. Otherwise, please send a support message and we'll get you sorted !

Cheers,
Mike
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New Installation Code 6 months 4 weeks ago #19341

Found it. Looked at the wrong place.
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