TOPIC: Publisher Certificate Update - Windows Installers

Publisher Certificate Update - Windows Installers 5 years 7 months ago #15246

Dear All,

After a recent publisher certificate update, some versions of the S-GEAR installer may be blocked from running on Windows 10 machines. During install or uninstall, a security warning will give an error message such as:

"The publisher has been blocked from running software on your machine"

The following versions of S-GEAR may be affected: v2.53, v2.57 and v2.60. Please note that v2.60 has since been updated with the new certificate.

If you are experiencing problems installing or uninstalling one of the above versions, please see the following support article and contact us if you need some assistance.

The Publisher Certificate is there to assure the end user that the software being installed is genuine. It is unusual for certificates to cause a problem. However, this current issue came about as a result of an unfortunate combination of factors (including odd security features in Windows 10 and the old certificate not being timestamped properly). Our apologies for any inconvenience caused.

The following user(s) said Thank You: NightWalker
  • mike
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Last edit: 5 years 7 months ago by mike.
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